Booking Terms & Conditions
Thank you for choosing Coach Holidays & Tours. The following Terms & Conditions form part of your booking agreement with us. Please read them carefully before making your reservation.
Booking at a Glance
- Deposits start from $100 per person.
- Final payment is due 30–60 days prior to departure depending on tour type and value.
- Travel insurance is strongly recommended.
- Daily seat rotation applies on all coach tours.
- Cancellation fees apply and increase closer to departure.
- All tours are designed for active travellers who can independently negotiate coach steps.
Tour Deposits
| Tour Value (Per Person) | Deposit Required (Per Person) |
|---|---|
| Up to $1,000 | $100 |
| $1,001 – $2,000 | $200 |
| $2,001 – $4,000 | $400 |
| $4,001 – $6,000 | $600 |
| $6,001 – $8,000 | $1,000 |
| Over $8,000 | $2,000 |
Deposits are charged per person. Solo travellers pay the deposit based on the twin-share tour price.
General Conditions Applicable to All Tours
Fitness to Travel
Our tours are designed for active retirees and mature travellers.
Passengers must be able to independently board and disembark the coach and participate in the activities outlined in the itinerary without assistance from the driver or unrelated passengers.
Passengers are responsible for ensuring they are physically and mentally fit to travel. If you have concerns regarding your ability to participate, we recommend discussing your circumstances with our team prior to booking and seeking medical advice where appropriate.
Passengers who take regular medication should ensure they carry sufficient supplies for the duration of the tour.
Coach Holidays & Tours reserves the right to decline or terminate travel where a passenger's condition may impact their own safety, the safety of others, or the operation of the tour.
Coach Seating
To ensure fairness for all travellers, seat rotation operates daily on all coach tours. No passenger may permanently reserve or monopolise forward seating positions.
Tour Changes & Fuel Costs
Tour prices are based on costs at the time of publication.
Should significant increases occur in fuel, accommodation, transport, or supplier costs, Coach Holidays & Tours reserves the right to apply a surcharge or fuel levy.
From time to time, itinerary adjustments may be necessary due to operational requirements, weather conditions, road closures, venue availability, or other circumstances. Any changes will be made with passenger comfort, safety, and enjoyment in mind.
Force Majeure
Coach Holidays & Tours shall not be liable for delays, alterations, cancellations, or additional costs arising from circumstances beyond our reasonable control, including but not limited to severe weather events, natural disasters, road closures, industrial disputes, government actions, airline disruptions, pandemics, or supplier failures.
Travel Insurance
Travel insurance is strongly recommended for all tours and is particularly important for protection against cancellation costs, illness, injury, and unforeseen travel disruptions.
Coach Tour Payment & Cancellation Terms
Final Payment
- Tours up to $4,000 per person: Balance due 30 days prior to departure.
- Tours over $4,000 per person: Balance due 60 days prior to departure.
Cancellation Fees
| Cancellation Notice | Cancellation Fee |
| More than 60 days | $50 per person administration fee |
| 31–60 days | Loss of deposit |
| 8–30 days | 50% of tour price |
| 0–7 days | No refund |
Additional Conditions
- No refund is available for unused portions of the tour after departure.
- If one passenger cancels from a twin-share booking within 7 days of departure, the cancelling passenger will receive a refund equal to 25% of the twin-share tour price.
- Group name changes within 7 days of departure incur a $50 per person administration fee.
- Refunds will be returned via the original payment method where possible.
- All payments are non-transferable.
Fly/Coach Tour Terms
Airfares
Where included, flights may be operated by Virgin Australia, Qantas, Air New Zealand, Jetstar, or other approved carriers.
Airfares are subject to airline pricing and availability at the time tickets are issued. Coach Holidays & Tours reserves the right to pass on any airfare increases imposed by airlines.
Flight schedules may be altered or disrupted due to circumstances beyond our control. Any resulting accommodation, meal, transport, or related expenses not covered by the airline are the responsibility of the passenger.
For Around Australia tours, passengers are responsible for arranging their own flights unless otherwise stated.
Final Payment
Balance due 60 days prior to departure.
Cancellation Fees
| Cancellation Notice | Cancellation Fee |
| More than 90 days | $50 per person administration fee |
| More than 90 days (Qantas, Air NZ or Jetstar tours) | $200 per person administration fee |
| 60–89 days | Loss of deposit |
| 31–59 days | 50% of tour price |
| 0–30 days | No refund |
Additional Conditions
- No refund is available for unused portions of the tour after departure.
- If one passenger cancels from a twin-share booking within 30 days of departure, the cancelling passenger will receive a refund equal to 25% of the twin-share tour price.
- Name changes within 45 days incur a $100 airline administration fee.
- Passenger names must exactly match identification documents.
- Refunds will be returned via the original payment method where possible.
- All payments are non-transferable.
Day Tour Terms
Pricing
Tour prices are valid at the time of publication but may be subject to changes in fuel and supplier costs.
Itinerary Changes
Occasionally, advertised itineraries may need to be amended due to local conditions, supplier availability, or operational requirements. Any changes will be made with passenger comfort and safety in mind.
Deposits
Some tours may require a deposit or early payment due to supplier requirements. Where applicable, this will be advised at the time of booking.
Group Day Tour Cancellation Terms
- A $100 administration fee applies if a confirmed group day tour is cancelled.
- Once final passenger numbers have been confirmed and payment has been received, no refunds will be available for reductions in passenger numbers.
- If the tour is cancelled within 30 days of departure, the full coach component fee of $1,800 will be payable.
EOFYS Promotion Terms & Conditions
- Offer valid from 1 May 2026 to 30 June 2026.
- Bookings must be paid in full at the time of booking.
- Cannot be used in conjunction with any other offer.
- The 10% discount applies to the twin-share land component only.
- Airfares and single supplements are excluded as these are supplied at cost.
- Offer available on new bookings only during the promotional period.